Amazon - Echo Buds (2nd Gen) True Wireless Noise Cancelling In-Ear Headphones with Wireless Charging Case - Black

Questions & Answers (6)

• Q: Are these the wireless charging case? (2 answers)

  A: Hello, Jannie! There are two versions of the Echo Buds (2nd Generation)-one with a wireless charging case and one without. The normal price for the version with the wireless charging case is $139.99. The normal price for the version without the wireless charging case is $119.99. I hope that helps to let you know which one you may want. Have a great day!

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• Q: How do you turn the volume up on the headphones (1 answers)

  A: You use the volume control on the device you are listening to.

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• Q: Can you use these earbuds with a fire tv (1 answers)

  A: Hello, Harriet! Yes, you are able to connect Bluetooth devices to this TV. It is compatible with Bluetooth 5.0. In the Settings menu on your TV, you can connect the Bluetooth device. To do this, open “Settings” then select “Controllers & Bluetooth Devices.” I hope this helps answer your question. Have a great day!

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• Q: My Echo buds aren't showing up as a Bluetooth option, so I can't link them to my phone. The only option is "Echo-3EM"—and when I hit that it doesn't connect. In fact, my Amazon Echo buds stopped making a Bluetooth connection a month after I got them. (1 answers)

  A: Hi Zed13, sorry to hear you're having issues with the Echo Buds. Usually when I am having issues with a Bluetooth device I try to set everything back to the defaults. I would factory reset the Echo Buds, to do that: Open the Alexa app and select Devices. Select All Devices to see if Echo Buds are listed. If yes, select the device and select Forget Device. Unpair Echo Buds from your phone's Bluetooth settings. Put your Echo Buds in the case, close the case, and press the button on the case for 15 seconds. The LED turns solid orange when the factory reset is done. Open the Alexa app, and open the case lid. When the LED light changes to flashing blue, start setup again. If that still doesn't fix the issue I would reach out to Amazon support through their website. Hopefully that'll help, have a great rest of your day!

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• Q: Hi, Does it support multipoint connections? (1 answers)

  A: Hello Yauhen, you want to know if the Amazon Echo Buds (2nd Gen) True Wireless Noise Cancelling In-Ear Headphones with Wireless Charging Case supports multipoint connections. The Amazon Echo Buds (2nd Gen) True Wireless Noise Cancelling In-Ear Headphones with Wireless Charging Case supports multipoint connections, however it will only work with one at a time. Hope this has answered your question. Have an amazing day!

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